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Source record · 2025

Generative AI at Work

Erik Brynjolfsson, Danielle Li and Lindsey R. Raymond

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Type
Research paper · peer reviewed
Publication
The Quarterly Journal of Economics
Version used
Version consulted on 23 October 2026
Source date
4 February 2025
Recorded in Atlas
23 October 2026
License
Linked original; no full text reproduced. Original Atlas charts use attributed aggregate facts.

Published QJE version: 5,172 support workers, average 15% increase in issues resolved per hour. One firm's rollout; human support agents, not autonomous software agents. Results vary by experience. No separate validity period has been established for the finding.

How Atlas uses this source

AI agents and the future of the internet

Abstract and productivity results in the published version

Published QJE version: 5,172 support workers, average 15% increase in issues resolved per hour. One firm's rollout; human support agents, not autonomous software agents. Results vary by experience.

Open the source passage
Supports this claim:AI's productivity effect depends on the work and measurement